Airlines Example

Wireless Applications for Airlines

Customers can use Palm, cell phone, or other wireless devices to:

    1. Check flight departure and arrival time
    2. Check ticket price and availability
    3. Make or change online reservation
    4. Check or apply frequent flier points

By offering wireless web access to its customers, an airlines will gain the following competitive advantages over its competitors:

    1. Secure an additional distribution channel and
         reach more customers
    2. Provide the ultimate convenience for customers
         to access flight information and reservation
         system anywhere anytime
    3. Provide online services through both wired and
         wireless Internet channels to minimize
         reservation and customer service operating cost

For more examples:

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